1. Collection
1.1
Flexeo collects information from you to: (a) enable you to purchase services from Flexeo; (b) enable Flexeo to deliver those services to you; (c) market further services to you and others; (d) conduct credit checks on you if you are an Invoiced Customer or an Invoiced Direct Debit Customer; and (e) provide you with a better website experience.
1.2
Flexeo collects information from you when you use this website. That information includes, without limitation:
(a) information that you enter when prompted to do so;
(b) information about your computer including, without limitation, your browser details and IP address;
(c) information ordinarily collected when using Google Web Analytics details of which can be found here as updated from time to time; and (d) information about how you used Flexeo's website including, without limitation, which pages you visited, how you used the website and when you used it.
1.3
In relation to that information (a) The entity which collects that information is FLEXEO. It may be contacted by: (i) post: PO Box 511 Kingsgrove NSW 1480 email: legal@flexeo.io; and (v) internet: www.flexeo.io (b) You can gain access to that information by sending an email to legal@flexeo.io. (c) That information is collected for the reasons set out above in paragraph 1.1. (d) That information is not disclosed to any party. (e) There is no law that requires collection of that information. (f) If you do not provide that information FLEXEO is unable to sell any products to you or permit you to use the website. 1.4 The information is only collected from you and your computer.
1.4
The information is only collected from you and your computer.
2. Use and disclosure
The information collected is not used for any purpose other than the primary purpose of collection.
3. Data Quality
Flexeo shall promptly update any information that it collects about you to ensure that it is accurate, complete and up to date.
4. Data security
Flexeo shall protect the information that it collects from misuse, loss and unauthorised access, modification and disclosure.
4.2
Flexeo shall destroy or permanently de-identify information if it is no longer needed for any purpose for which the information may be used or disclosed.
5. Openness
This document and is available upon request to legal@flexeo.io.
5.2
The information collected is held in the computer systems and books and records of Flexeo.
6. Access and Correction
6.1
Subject to the limitations set out in National Privacy Principle 6, you can obtain access to the information as set out in paragraph 1.3(b) above.
6.2
If providing that information would reveal information generated in connection with a commercially sensitive decision making process then an explanation for that decision may be provided.
6.3
If the information is not provided by reason of the application of exemptions set out in National Privacy Principle 6 intermediaries will be considered.
6.4
There is no fee for providing access to the information.
6.5
If the information is not accurate, complete and up to date, Flexeo shall promptly update any information that it collects about you to ensure that it is accurate, complete and up to date
6.6
If there is a disagreement about whether or not the information is accurate, complete and up to date and You ask for a statement to be associated with that information Flexeo shall do so.
6.7
If Flexeo denies access or refuses to correct information it will provide reasons.
7. Identifiers
7.1
Flexeo shall not use as an identifier (save for your ABN) any identifier which has been assigned by an agency, an agent of an agency acting in its capacity as agent; or a contracted service provider for a Commonwealth contract acting in its capacity as contracted service provider for that contract.
7.2
Flexeo shall not use or disclose an identifier assigned to an individual by an agency, or by an agent or contracted service provider mentioned in subclause 7.1, unless the provisions in National Privacy Principle 7 are satisfied.
8. Anonymity
8.1
Where lawful and practicable, FLEXEO shall provide you with the option of not identifying yourself when entering into a transaction.
9. Transborder data flows
9.1
No information collected from you shall be transferred to a foreign country other than in accordance with the provisions set out in National Privacy Principle 9.
9.2
If the services that you request from FLEXEO involve the provision of international services then you consent to FLEXEO disclosing such information to its suppliers and such other regulatory parties as is necessary to deliver same from time to time notwithstanding subclause 9.1.
10. Sensitive Information
10.1
Flexeo shall not collect sensitive information from you unless you have consented to such collection or the requirements set out in National Privacy Principle 10 are satisfied.
10.2
Flexeo shall not collect health information from you unless you have consented to such collection or the requirements set out in National Privacy Principle 10 are satisfied.
11. Data Location
At Flexeo, we prioritize the privacy and security of your data. This policy explains how we collect, store, and use your personal information, with particular attention to where your data is stored and how it is protected in compliance with Australian regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
11.1 Data Collection
Flexeo collects only the data necessary to deliver efficient last-mile delivery solutions. This includes:
Your name, contact information, and delivery addresses.
Transaction information and delivery preferences.
GPS and location data to optimize delivery routes and improve service.
We limit data collection to what is relevant for our business operations and required by law.
11.2 Data Storage Locations
All personal and delivery-related data collected by Flexeo is stored on secure servers located within Australia. We comply with Australian data protection laws and ensure that any data we store locally is subject to the same high standards of security and privacy protection.
In some cases, data may be processed by third-party service providers outside of Australia. When this happens, Flexeo takes steps to ensure that any overseas data transfer complies with APP 8 (Cross-border disclosure of personal information), and ensures that your data is handled with the same level of protection as in Australia.
11.3 Data Security
Flexeo is committed to ensuring the security of your data. Our practices include:
Encryption: All personal data is encrypted both in transit and at rest using industry-standard encryption technologies.
Access Control: Access to personal information is strictly limited to authorised personnel who need it to perform their duties.
Regular Audits & Monitoring: Our systems undergo regular security audits and monitoring to detect and respond to potential vulnerabilities.
11.4 Data Retention
We retain your personal data only for as long as necessary to fulfil our business obligations or comply with legal requirements. After this period, we securely delete or anonymize your data, ensuring it cannot be recovered or used in any way.
11.5 International Data Transfers
In some cases, Flexeo may need to transfer your data to third-party service providers outside Australia, such as for cloud storage or support services. In such instances, we ensure that these providers comply with Australian privacy standards and have implemented adequate safeguards. This may include enforcing Standard Contractual Clauses (SCCs) or ensuring that the recipient operates in a jurisdiction with privacy laws equivalent to those in Australia.
11.6 Your Privacy Rights
As an Australian resident, you have certain rights under the Privacy Act 1988. These rights include:
Access: You may request access to the personal information we hold about you.
Correction: If your personal information is incorrect or outdated, you may request that we correct it.
Deletion: You may request the deletion of your personal data, subject to certain legal and operational requirements.
Restriction: You can request a limitation on how your personal information is processed.
Portability: You can ask for your personal data to be transferred to another service provider.
To exercise any of these rights, or if you have any questions or concerns about how we handle your data, please contact us.
11.7 Third-Party Services
Flexeo may share your data with trusted third-party service providers, including couriers, payment processors, and IT service providers. These partners are carefully vetted, and we ensure that they comply with Australian privacy standards and that your data is secure when shared.
11.8 Updates to This Policy
Flexeo may update this policy from time to time to reflect changes in legal requirements or our business operations. Significant changes will be communicated through our website or other appropriate channels. We recommend you review this policy periodically to stay informed about how your data is protected.
By using Flexeo’s services, you agree to the terms outlined in this Data Location and Privacy Policy.